Do you perform extraction or squeezing during facials?
No Squeezing. No Scarring. No Enlarged Pores.
At Bioskin, we do not perform traditional squeezing or manual extractions. Instead, we use advanced, non-invasive technologies designed to cleanse deeply without damaging the skin or enlarging pores. Our treatments are curated to ensure a comfortable, safe, and scar-free experience for all skin types.
Will I experience hard-selling during my treatment session?
No Hard-Selling. No Pressure. Just Honest Advice.
We believe in results, not pressure tactics. Our consultants are here to support your skin and wellness journey. If further treatments or products are deemed beneficial after your initial analysis, we will recommend them professionally—without any obligation to commit. Your comfort and decision will always be respected.
What is your refund policy?
Services & Treatments:
All payments for services, treatments, and prepayments are strictly non-refundable. This includes instances of change of mind, no-shows, or appointment cancellations outside the rescheduling window.
Products:
Product refund requests are reviewed on a case-by-case basis and are subject to Bioskin's approval. We reserve the right to reject any exchange or refund for opened or used products. Bioskin shall not be liable for any losses, liabilities, costs, damages, charges, or expenses resulting from such decisions.
What happens if I cancel or miss my appointment?
First Trial Cancellation & Rescheduling Policy
- A one-time reschedule is permitted with at least 48 hours notice.
- Repeated rescheduling will incur a $21.80 administrative fee (non-refundable).
- No-shows or cancellations without sufficient notice will lead to prepayment forfeiture.
For all appointments
- A 15-minute grace period applies. Late arrivals beyond this will result in automatic cancellation.
Why is prepayment required?
Prepayment is Required to Confirm All Bookings.
To ensure a fair, first-come, first-served experience, we require a prepayment (inclusive of GST) to secure your booking. This helps us reserve your slot and allocate treatment specialists accordingly.
Can't find what you're looking for?
Still have questions? Feel free to WhatsApp us at 8288 7733 — our friendly team will be happy to assist you.


